LS
Lebohang S

1 reviews | Active since Nov 2020

18 May 2026, 16:27

*****ulent and poor customer service

The service received in Alex Forbes is definitely poor in they high standard of 0/10, as they do seem to care about customer frustration. The only good thing they know how to do well is to rob clients their hard earned money under the name of lesgislation of government in deceiving customers. They ****mer run daily in the process of not giving customers they provident fund when clients claim, instant they will tell about the process that is between 6 to 8 weeks and while in they also hide the statements to see how much funds you have as the client. The quick to shift the blame as they respond with an email to say that they will investigate the matter while they won't do anything in the process, just prolonged the strategy of ****ming customers and pulling the highest ***** in the country, with taking hard earn employees money under the name of looking after your investment to say when you being retrenched, resigned, dismissed claim will be paid to clients account. Truth is that they don't care about clients except they monies only.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply18 May 2026, 16:44
Official
Dear Lebohang 

At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint. 

We will investigate the matter and provide feedback using the contact details you have provided. 

Regards
Alexforbes Customer Experience