MS
Mark S

1 reviews | Active since Dec 2023

18 Dec 2023, 14:40

*****ulant activity

Alexander forbes is Currently working with tracing Companies that call people about unclaimed Funds, the company that called me is Sure Data trace, a lady by the name of Candice Arendse was the agent attending to my claim, i submitted all the Documents to them, they said the claim should be processed and paid before the 14th of december, that never happened, i tried contacting the agent again, just get Voicemail and no response, i tried calling Alexander forbes, and they say i need a claim reference number, which they cant supply and they keep dropping my call, but i cant get that because Sure data's number doesn't exist and the agents dont answer, so this is looking like a ****, they have all my confidential information, so either someone gets back to me with solutions, or i open a ***** case within this week.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply18 Dec 2023, 15:03
Official
Dear Mark,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
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