IM
Ivor M
1 reviews | Active since Mar 2018
13 Sept 2024, 10:15
TWO POTS SERVICE SUCKS!!
Firstly their site was not working for two weeks and when you finally open there is no option to claim for two POTS. OLD MUTUAL was is easy to claim. Personnel service is the worst they don't even want to commit themselves to guarantee that you claim will be processed. they send endless emails (copy and paste messages. ????????????????????
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Alexander Forbes Financial Services's replyOfficial
13 Sept 2024, 12:32Dear Ivor
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 Sept 2024, 12:32
Official
Dear Ivor
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations