VN
Vumile N

1 reviews | Active since Jul 2013

26 Sept 2024, 11:35

Two pot withdrawal

Since we all know that we are withdrawing our two pot, I app**** on the 5th of September and everything went well and it got stuck for days in tax application without communication, people I app**** with they've already finish their cash and also someone app**** on 10th with same issue of Sars but she got her money quick I don't know why they doing this. Please explain thanKs

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Sept 2024, 19:32
Official
Dear Vumile 
 At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.  We will investigate your query and provide feedback with the contact details provided.     Kind Regards Customer Insights and Escalation