Two pot system payment delay

I app**** for the two pot system money on the 6th of September 2024 and my application has been stuck on tax application for 13days now. When ever I call Alexforbes to follow up about it, they told me they are waiting for SARS/ tax directive to respond. I then called SARS to enquire about the delay as Alex forbes stated, however SARS told me that they have never received my application from Alexforbes. I then contacted Alexforbes again to inform them then they said yes they haven't submitted my application, meaning they've been lying to me. I then asked them to please move my application for payment and they told me to wait for 20days. I'm very disappointed with Alexforbes because all or most of my colleagues have received their money within 7 days except me. I've sent several emails to them but they have not responded to any. I'm very disappointed