Two pot system

Iam a very dissatisfied customer off Alexander Forbes I put in a claim on the 3off September and still i have not received any feedback after Sars told me they have declined my claim and told me I will have to go back to Alex Forbes so I went back 3 times already to Alex Forbes to the branch in pe iam very disappointed in this company it's been over a month it's only a tax number that they should full in correctly how can this take this long can someone plz get back to me from this company case *** cell num ***