NM
Nthabiseng M
1 reviews | Active since Oct 2024
12 Oct 2024, 08:36
Two pot system
I've been calling since 1st week of September trying to get hold of the AF connect consulted but never won till date. My AF connect says they'll upload my policies after 48 hours , guess what it's been weeks now and it still says 48 hours. I'm not happy with their services. I tried to email them with the two pot forms but still there's zero communication from Alex.
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Alexander Forbes Financial Services's replyOfficial
14 Oct 2024, 15:16Dear Nthabiseng
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply14 Oct 2024, 15:16
Official
Dear Nthabiseng
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations