Two pot savings

I am honestly disgusted at the service you guys are providing. Especially with this 2 pot system. You guys knew long time ago about the changes happening and could have anticipated the amount of claims you will be receiving and made proper provision for it. I struggled to firstly get online to do the claim as your website keeps giving error and i need to refresh and retry, did this countless times. Coming from an Financial background this is just pathetic.

Eventually got to do my claim last week Thursday and I get told turn around time is 20 working days. Why 20 working days when other financial institutions can do this claim in 4 working day? Secondly its been more than a week now and the system still says claim registered and has not moved an inch, how after a week its in the exact same stop as a week ago?

I called the customer service and all he is telling me is a rehe****d speech not even he can tell me if there is a issue or the reason its not even gone to SARS yet. Our company moved to AF thiking it would be a better experience but clearly not and I will also be complaining to our Employer about this