1 reviews | Active since Nov 2020
Two-pot retirement system - terrible service, poor communication, delays, unaccountability
Disappointed is an understatement when it comes to how the two-pot retirement system is handled by Alex Forbes. I am beyond shocked that such a big company can blunder so much with people's retirement savings. There is zero accountability, no communication whatsoever, whatsapp communication is deactivated.Alexander Forbes is treating us as if these funds are just handouts to beggars. This is our money that we worked for it!. After so much struggled I managed to submit my claim on the 5th Sep ,10am and now my claim is still stuck on verifying claims for past 6 days. I am aware of 20 working days turnaround however surprising some of my collegues which I assisted to submit theirs later on the day (5th) their claims are already on stage 3 (tax implication) while mine is still in stage 1 (verifying claim) .Tell me where is consistence in the process ?. This is terrible service from Alex Forbes
I fully understand that turning around is 20 days but the question is why people(collegues) who submitted a day later than mine , their claims have moved to stage 3 already while I am stuck in stage1.How possible is that and how your system works.
I fully understand that turning around is 20 days but the question is why people(collegues) who submitted a day later than mine , their claims have moved to stage 3 already while I am stuck in stage1.How possible is that and how your system works.