Two-pot retirement system - terrible service, poor communication, delays, unaccountability

Disappointed is an understatement when it comes to how the two-pot retirement system is handled by Alex Forbes. I am beyond shocked that such a big company can blunder so much with people's retirement savings. There is zero accountability as if these funds are just hand outs to beggars. There are no updates, either by email or SMS. Were you not ready for such an influx. Other institutions are able to attend to their customers effectively and efficiently. In your world I do not believe there is care and dignity for your customers. In simple terms your service is horrible. Is there anyone who is willing to own up?