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Annah M
1 reviews | Active since Nov 2015
26 Sept 2024, 11:33
Two-pot
The worst company to deal with queries, why give out call centre numbers that are not answered. You stay on the line for over hours with no help. Two pot has been sitting on payment for over 7days and it's not moving surely if there was someone attending to the claims there was going to be movement on the app....poor service and very unprofessional
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
26 Sept 2024, 19:31Dear Annah
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply26 Sept 2024, 19:31
Official
Dear Annah
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
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Annah M's updateReviewer Update
27 Sept 2024, 15:42Yesterday I was called by a consultant named Mpumi Mt****i telling me how the system is paying out new claims instead of old ones and assured me that they are busy with my claim and payout will be done yesterday we are nearing the end of the day and the app is still stuck on payment. Why give me wrong information just to get me off your back. The 20day turnaround time has lapsed what now?????
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Annah M's update27 Sept 2024, 15:42
Reviewer Update
Yesterday I was called by a consultant named Mpumi Mt****i telling me how the system is paying out new claims instead of old ones and assured me that they are busy with my claim and payout will be done yesterday we are nearing the end of the day and the app is still stuck on payment. Why give me wrong information just to get me off your back. The 20day turnaround time has lapsed what now?????