two pot

i submitted my claim for my 2pot on the 6 September 2024 but no progress was showing on the claim tracker until we decided to call AF on the 20th September with my colleague and was told i need to submit bank statements,id,and irp5 i did on the email that was given 2potAf .... The lady told me i will receive and acknowledgement email after two working days i waited but never received anything just like it was never communicated that I need to submit documents after five days as the was no progress i called and spoke to mandisa who told me to resend the documents i did still no acknowledgement or progress on my claim track until i called and a lady said they have escalated to the claims department but still there's no progress on my claim 32 days of submitting the claim people who submitted days after me they have received their monies while im still awaiting what is worse is that they have my number and email but no piece of communication is sent to advice as to what is holding up my claim i have to call wait for close to two hours for my call to be answered and be given a promising answer but actions are not as promising worse we are talking about my money I'm not asking for a loan or to take from their salaries or pensions but this is the treatment i get i want my money and to see progress on my claim