ZZ
Zandile Z
1 reviews | Active since Mar 2023
31 Oct 2024, 09:35
Two pot claims
The worst company to deal with, they have a dedicated number for two pot which sends you to their website where you are supposed to track claim. It has error system that says check after 48 hours. The WhatsApp number dedicated for two pot is temporarily closed. We are not claiming two pot for fun, we have had salary increase for years and now this is the last resort to pay for our debts. Can you please have empathy!
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
31 Oct 2024, 10:13Dear Zandile,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply31 Oct 2024, 10:13
Official
Dear Zandile,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
ZZ
Zandile Z's updateReviewer Update
31 Oct 2024, 14:04Good afternoon,
As much as I appreciate the response, it still doesn't help in anyway. The investigation can take up to 7 -14 days especially that your message does not indicate how long that process take . This seems like an automated response that is generated by your system just like the responses we are getting on your website and landlines. You will not understand the pain and pressure of not getting salary increment for 2 years and when you get a glimpse of hope, you get an automated response. My colleagues were paid within 5 days claiming from your company and I sent my form on the 13th of October but still waiting not estimation as to when the claim will be finalised.
I feel like you are adding to our anxiety and stress that as employees are already suffering from.
As much as I appreciate the response, it still doesn't help in anyway. The investigation can take up to 7 -14 days especially that your message does not indicate how long that process take . This seems like an automated response that is generated by your system just like the responses we are getting on your website and landlines. You will not understand the pain and pressure of not getting salary increment for 2 years and when you get a glimpse of hope, you get an automated response. My colleagues were paid within 5 days claiming from your company and I sent my form on the 13th of October but still waiting not estimation as to when the claim will be finalised.
I feel like you are adding to our anxiety and stress that as employees are already suffering from.
ZZ
Zandile Z's update31 Oct 2024, 14:04
Reviewer Update
Good afternoon,
As much as I appreciate the response, it still doesn't help in anyway. The investigation can take up to 7 -14 days especially that your message does not indicate how long that process take . This seems like an automated response that is generated by your system just like the responses we are getting on your website and landlines. You will not understand the pain and pressure of not getting salary increment for 2 years and when you get a glimpse of hope, you get an automated response. My colleagues were paid within 5 days claiming from your company and I sent my form on the 13th of October but still waiting not estimation as to when the claim will be finalised.
I feel like you are adding to our anxiety and stress that as employees are already suffering from.
As much as I appreciate the response, it still doesn't help in anyway. The investigation can take up to 7 -14 days especially that your message does not indicate how long that process take . This seems like an automated response that is generated by your system just like the responses we are getting on your website and landlines. You will not understand the pain and pressure of not getting salary increment for 2 years and when you get a glimpse of hope, you get an automated response. My colleagues were paid within 5 days claiming from your company and I sent my form on the 13th of October but still waiting not estimation as to when the claim will be finalised.
I feel like you are adding to our anxiety and stress that as employees are already suffering from.