MP
Makgotso P
1 reviews | Active since Oct 2020
20 Sept 2024, 19:07
Two pot claims
What a bad administration of the two pot system, no communication when missing documents. Process started from scratch, literally call waiting time for a query it’s an hour only to be told two weeks later after submission that there was a missing document. How does a missing document start the whole process from scratch!!! Disgusted by the service !!!
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
22 Sept 2024, 16:25Dear Makgotso,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Sept 2024, 16:25
Official
Dear Makgotso,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
MP
Makgotso P's updateReviewer Update
27 Sept 2024, 15:22There absolutely no movement ever since I have submitted a review, call waiting is an hour only to be told they will escalate !!!! To who!!!
MP
Makgotso P's update27 Sept 2024, 15:22
Reviewer Update
There absolutely no movement ever since I have submitted a review, call waiting is an hour only to be told they will escalate !!!! To who!!!