KS
Keketso S
1 reviews | Active since Jul 2019
25 Sept 2024, 13:33
TWO POT CLAIM QUERY
I did my 2 pot withdrawal transfer on the 5th , yes the turn around time is 20 days , my tax directive was sent on the 12th and on the 13th I received an email stating that within 5 to 10 days I should receive my funds , on the 23rd I received the same email again and no one is assisting me I just get told 20 days and no one gives me a clear indication on what's wrong , this is bad service where you get people who receive funds within 5 days but my one take forever
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
26 Sept 2024, 12:28Dear Keketso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
Alexander Forbes Financial Services's reply26 Sept 2024, 12:28
Official
Dear Keketso
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
KS
Keketso S's updateReviewer Update
26 Sept 2024, 16:33I spoke to Keoagile Tema from the call center as well ,he was the same like the rest ,the only thing they know is to tell you about turn around time and they can't explain anything ,and I told him that on the 13th I received an email saying my funds will reflect will reflect on the next 5-10 working days but still no can tell me what's happening
KS
Keketso S's update26 Sept 2024, 16:33
Reviewer Update
I spoke to Keoagile Tema from the call center as well ,he was the same like the rest ,the only thing they know is to tell you about turn around time and they can't explain anything ,and I told him that on the 13th I received an email saying my funds will reflect will reflect on the next 5-10 working days but still no can tell me what's happening