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Phumlane M
1 reviews | Active since Nov 2023
02 Oct 2024, 09:51
Two Pot Claim
i claimed on the 05 of September 2024 claim number ..... since today as is the 02 October 2024 i am stuck on payment while those we were walking stages they already got paid long time ago this is very disappointing shem
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
02 Oct 2024, 12:03Dear Phumlane
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Oct 2024, 12:03
Official
Dear Phumlane
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
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Phumlane M's updateReviewer Update
02 Oct 2024, 13:16BASE ON YOUR EMAIL REPLY
Then explain why those app**** after (05/09/2024) got paid? I went to tax application it came successful and went to payment (26/09/2024) those I was in payment with went on to processing payment yesterday 01/10/2024 while I remain in payment. Then today (02/10/2024) they went to closed indicating their money has been deposited to their banking details. While I am still stuck on payment as if my application is not an emergency. The 20 days rule apply to some, on to some it's not how come is that?Can my withdrawal two pot claim number ... be finalised I can't wait this long please.
Then explain why those app**** after (05/09/2024) got paid? I went to tax application it came successful and went to payment (26/09/2024) those I was in payment with went on to processing payment yesterday 01/10/2024 while I remain in payment. Then today (02/10/2024) they went to closed indicating their money has been deposited to their banking details. While I am still stuck on payment as if my application is not an emergency. The 20 days rule apply to some, on to some it's not how come is that?Can my withdrawal two pot claim number ... be finalised I can't wait this long please.
PM
Phumlane M's update02 Oct 2024, 13:16
Reviewer Update
BASE ON YOUR EMAIL REPLY
Then explain why those app**** after (05/09/2024) got paid? I went to tax application it came successful and went to payment (26/09/2024) those I was in payment with went on to processing payment yesterday 01/10/2024 while I remain in payment. Then today (02/10/2024) they went to closed indicating their money has been deposited to their banking details. While I am still stuck on payment as if my application is not an emergency. The 20 days rule apply to some, on to some it's not how come is that?Can my withdrawal two pot claim number ... be finalised I can't wait this long please.
Then explain why those app**** after (05/09/2024) got paid? I went to tax application it came successful and went to payment (26/09/2024) those I was in payment with went on to processing payment yesterday 01/10/2024 while I remain in payment. Then today (02/10/2024) they went to closed indicating their money has been deposited to their banking details. While I am still stuck on payment as if my application is not an emergency. The 20 days rule apply to some, on to some it's not how come is that?Can my withdrawal two pot claim number ... be finalised I can't wait this long please.