Two pot Alexander Forbes Bad service.

Item: Alexander Forbes Financial Services
Rating: 1
Author: Suritha S

Dear Alexander Forbes

I tried calling you 4 times yesterday, and four times this morning. I have sent an email on Tuesday, and I have not received any response.

This morning I tried to track my application, and it is has not moved on the timeline that you provide under the Two pot claim. I also learned that people that submitted claims days after I have, has more movement on their timelines. Can someone please advise? What system are you using that First claiming clients have not been helped? I am very disappointed in your service.

You knew Two pot claiming was well on its way, but it seems you failed to implement the correct procedures.

Please advise as to what I am supposed to do?

Suritha Sawall ***

Helpful (0)

Replies (2)

Alexander Forbes Financial Services's replyOfficial

12 Sept 2024, 12:00

Dear Suritha

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

We will investigate your query and provide feedback with the contact details provided.

Kind Regards

Customer Insights and Escalations

Alexander Forbes Financial Services's reply12 Sept 2024, 12:00

Official

Dear Suritha

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.

We will investigate your query and provide feedback with the contact details provided.

Kind Regards

Customer Insights and Escalations

Suritha S's updateReviewer Update

12 Sept 2024, 14:18

Dear AF

Thank you for you fast response regarding this matter.

I understand that it will take up to 20 days for monies to be paid out.

What I can’t understand is why my claim is moving so slow, in comparison to my colleagues and families which only claimed days after I have claimed?

Can you shed some light on this please?

Suritha S's update12 Sept 2024, 14:18

Reviewer Update

Dear AF

Thank you for you fast response regarding this matter.

I understand that it will take up to 20 days for monies to be paid out.

What I can’t understand is why my claim is moving so slow, in comparison to my colleagues and families which only claimed days after I have claimed?

Can you shed some light on this please?