NH
Nompumelelo H
1 reviews | Active since May 2021
17 Sept 2024, 07:46
Two pot
I made a 2pot claim on the 05/09/24 but my claim is not moving, it has been on claims registered since, emails are not being rep**** to, calls are not answered, this is unprofessional, people got their monies already but there is explanation on why some of us haven’t received ours, terrible service from you guys
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Alexander Forbes Financial Services's replyOfficial
17 Sept 2024, 14:24Dear Nompumelelo ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Sept 2024, 14:24
Official
Dear Nompumelelo ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations