Two-Month Delay and Poor Follow-Up on Fund Transfer Request

I am very disappointed with the service I have received from Alexander Forbes regarding the transfer of my fund to FNB. I have been following up for nearly two months, yet the process has still not been completed. Despite multiple attempts to get feedback or progress updates, I have received little to no meaningful communication.

This prolonged delay and lack of responsiveness is unacceptable, especially for a financial services provider entrusted with managing clients’ retirement and investment funds. The experience has been extremely frustrating and reflects poorly on Alexander Forbes’ efficiency and client service standards.