True incompetence

Right! I have HAD IT with your INCOMPETANT tax department!!!! You guys are causing me unnecessary stress due to a stupid, stupid, avoidable mistake from YOUR side!!! My 2016 IRP 5 from Alexander Forbes was uploaded TWICE under two different reference numbers (see where the incompetence comes in?). Due to this, SARS says I owe them 23k! Now when i first brought this to the attention of Alexander Forbes, it took TWO weeks for me to have to follow up and then only did I receive a response. I was told the duplicate would be removed and to refresh the return, which I DID. I then reached out to AF again to inform you that the duplicate was still there and I received a snotty response from Tracy Van Eeden stating "as advised, you need to refresh the return" with a highlighted screenshot of the refresh button as if I am stupid!!! I refreshed and refreshed and guess what! THE DUPLICATE IS STILL THERE!!!!! Tracy even trued to tell me that it was probably an issue with e-filing....

So I emailed AGAIN on 31 July and Samantha De Sousa CC'd me in on an email to the tax department, but guess what? To this day, NO RESPONSE!!! So this morning, on my only off day, I left the house at 6am to go to SARs where I sat for two hours only to be called to a counter and told that the duplicate IRP 5 has NOT BEEN REMOVED AND THERE IS NOTHING SARS CAN DO UNTIL ITS REMOVED!!!!!

Now, could you people PLEASE PLEASE PLEASE treat this as the matter of urgency that it is and SORT THIS OUT TODAY!!!!!!!!!!

This should not have happened in the first place!!!!