fM
floyd M
1 reviews | Active since Aug 2021
22 Apr 2025, 18:51
Transfer of Retirement funds
The worst experience. I have Submitted a claim with Momentum to transfer my funds to Alexander Forbes. Momentum has been waiting for Alexander to confirm my client number from the 11th of March 2025 till to to date, nothing from Alexander Forbes, when I call the agent from Alexander Forbes keeps on saying I will follow up it's been a month and few days. I have to call and be given lame excuses. Only if employers would allow us to nominate our own FSP. You guys are the worst
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
23 Apr 2025, 07:04Dear Floyd
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply23 Apr 2025, 07:04
Official
Dear Floyd
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation