iM
itumeleng M
1 reviews | Active since Feb 2023
10 Mar 2026, 08:24
Transfer
Can someone please tell me why my funds have not yet been transferred from absa pension fund to standard bank pension fund. Both funds are managed by Alexander Forbes so I truly do not understand what the hold up is. Can we please get this transferred and sorted ASAP its almost a month now.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
10 Mar 2026, 09:52Dear Itumeleng
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply10 Mar 2026, 09:52
Official
Dear Itumeleng
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
iM
itumeleng M's updateReviewer Update
11 Mar 2026, 11:55Cccv 1512, this is still not resolved after I was promised that it would be sorted by 09 march we are now on the 11th of March and still it is not resolved. All I am asking for is for funds to be transferred from absa pension fund to standard bank pension fund but it seems you don't want to assist me. This is really frustrating to be treated like this as a customer of Alexander Forbes. I am extremely disappointed, if I don't follow up then no one gets back to you.
iM
itumeleng M's update11 Mar 2026, 11:55
Reviewer Update
Cccv 1512, this is still not resolved after I was promised that it would be sorted by 09 march we are now on the 11th of March and still it is not resolved. All I am asking for is for funds to be transferred from absa pension fund to standard bank pension fund but it seems you don't want to assist me. This is really frustrating to be treated like this as a customer of Alexander Forbes. I am extremely disappointed, if I don't follow up then no one gets back to you.