TOTALLY USELESS SERVICE

I would like to voice my disgust in Alexander Forbes for a second time this week!<br> After I complained about your incompetency regarding my query dragging on from December 2015, I received feedback on 11 April that my unclaimed benefit will be paid out within 7 - 14 working days.<br> When I phoned in this morning to inquire about the amount, I was informed that I must send proof of membership from a company I worked almost 20 years ago or alternatively an affidavit!<br> My problem is that even after I complained about how useless you are and you promise to assist you go and ****** up AGAIN!! Why would you say that the payment will happen and then not inform me that something else is outstanding? HOW ****** DIFFICULT IS IT FOR YOU TO GET EVERYTHING FROM ME AT ONCE? OR WHY DOESN'T ANYBODY PHONE TO TELL ME YOU NEED MORE DOCUMENTS? This is just left unattended until I follow up. This is by far the most useless service ever received from any company. <br>