SM
Sibusiso M
1 reviews | Active since Sept 2024
19 Sept 2024, 16:45
Total disregard for clients and no service at all.
I app**** for the 2 pot system on the 7th September 2024. Its now the 19th September and I have gotten absolutely no response from Alexander Forbes. I keep checking on their site and the status of my application hasnt changed at all.
I cant get through to the call centre, the whatsapp line has been suspended, emails are not being responded to. They have chosen to just ignore their clients. I wish I could move on to another company, honestly. I am not begging you for your money Alexander Forbes. This is my money, my investments. This is basic customer service.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
20 Sept 2024, 11:36Dear Sibusiso,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply20 Sept 2024, 11:36
Official
Dear Sibusiso,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
SM
Sibusiso M's updateReviewer Update
20 Sept 2024, 12:55Of course the standard response. Can we get service please that some of us have paid for, for 18years… I think we deserve to be served and attended to timeously. People that app**** days after me, were paid last Saturday already.
SM
Sibusiso M's update20 Sept 2024, 12:55
Reviewer Update
Of course the standard response. Can we get service please that some of us have paid for, for 18years… I think we deserve to be served and attended to timeously. People that app**** days after me, were paid last Saturday already.