Tone Def Total Disregard & Disrespect for customers no sense of urgency

Two days ago I posted a review about discovery. Someone called me and said the problem was with their Agent Alexander Forbes. Alexander Forbes is the one who delayed for the transfer process. Below is the review I posted about Discovery when in actual fact it should be a review of BOTH Alexander Forbes and Discovery.

Please resolve my medical aid and transfer from my employer (ended 30th June 2023) to my personality I had sent the transfer forms to Alexander in June....in that time unbeknown to me the agent was resigning and failed to submit my forms I was then contacted by the other supposedly the replacement on 3rd July and I had to re-email the transfer forms to them which I did....no confirmation took place since and I was even told that my July contribution was covered since paid in advance. My first direct debit order was only going to be effective 7th.August On the 8th of August late afternoon I was contacted by a different Alexander Forbes person (the second person I sent the 2nd batch of also resigned)

See below this goes for Alexander Forbes. I am so annoyed right this moment. I have bee a member of Discovery since 1995 with the same employer. I retired June ie.two months ago and opted to remain with Discovey I completed necessary forms with my employer to have my Discovey transferred to my personal capacity July 3rd I even went as far as presenting my self at Discovery HQ Sandton to finalise the transfer as there seems to be some delays I was assured all is good and obviously covered for July and my own personal contributions will be effective begining of August. Having gone through all this one would think that all is sorted Toy surprise I just got a call now from discovery agent telling me that my forms were not properly comers (A MONTH LATER!!!! )..I have to complete new forms ......So annoyed such incompetence !!!