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naicker.sc naicker.sc
1 reviews | Active since Aug 2016
13 Sept 2023, 10:59
To the ombud we go!
I lodged a complaint via email on the 13th of July 2023, it is now the 13th of September 2023 and still I am chasing their staff to do their work. SARS closes their submissions next month and I get very little to no feedback from their "senior" manager that I've repeatedly asked to contact me. I am now forced to proceed with the formal complaint with the Ombud. Absolutely disgusting service from such a large organization. Think twice before you invest with them, its a headache and half to get them to correct the errors THEY make!
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Alexander Forbes Financial Services's replyOfficial
13 Sept 2023, 11:15Dear Candice
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 Sept 2023, 11:15
Official
Dear Candice
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations