IM
Itumeleng M
1 reviews | Active since Nov 2024
06 Nov 2024, 12:52
Tired of Lies
Hi Since the 30th of October Masekete Jaane has been lying to me about the payments. She told me funds will be paid latest on Friday. On monday when I called in she advised via email that payment was made and will take 48hrs, till to this hour nothing came through. I asked her to email POP atleast to put my mind at ease I feel like she's avoiding me. Every time when I called shes either on lunch or busy on a call and they will inform her to call me. Can someone please assist as honesty is one of the quality she lacks.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
06 Nov 2024, 13:56Dear Itumeleng ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Nov 2024, 13:56
Official
Dear Itumeleng ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's replyOfficial
06 Nov 2024, 14:38Dear Itumeleng
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Nov 2024, 14:38
Official
Dear Itumeleng
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
IM
Itumeleng M's updateReviewer Update
07 Nov 2024, 03:45Thank you so much for resolving my complaint. You really do care for your clients.
IM
Itumeleng M's update07 Nov 2024, 03:45
Reviewer Update
Thank you so much for resolving my complaint. You really do care for your clients.