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Nawaal A

1 reviews | Active since Dec 2017

17 Dec 2019, 13:50

Timeframe of processing claims

Good day Eclaims Benefits Department

Reading all the horrific reviews on this site scares the living daylights out of me... unacceptable service from Aforbes

Please can a reprensative contact me regarding the status of my withdrawal application... I have done my own follow up and believe my savings were disinvested on the 13 Dec2019 How long does an application for a tax directive take to process and payout to members? The lack of communication wrt updates, no sms confirmation or updates...not ethical

Please escalate, as today is the 17 Dec2019

Annoyed and frustrated not understanding why the process should be delayed People need their money this time of year and it seem everyone just slack at the offices.... I can't wait till 2020 for my money, so act on this urgently

Tx

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply18 Dec 2019, 09:34
Official
Dear Nawaal

Thank you for taking the time to advise us of the poor service that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

I will investigate your query and provide feedback with the contact details provided.        

Kind Regards,