This is totally unacceptable nor will it be tolerated.

I am writing to express my profound dissatisfaction with the recent service disruptions that have significantly impacted my ability to manage my retirement fund. It has been over a year since the announcement of the two-pot system implementation, and yet, as of 1 September, I, along with many others, have been unable to access the AF Connect portal. This has caused not only inconvenience but also considerable concern regarding the security and management of our funds. The lack of access to the portal is perplexing, especially considering the ample time provided for the system's implementation. One would expect that such a duration would allow for thorough testing and quality assurance measures to be in place. However, the current situation suggests otherwise, raising questions about the foresight and planning involved in this transition. The inability to access the portal is not just a minor inconvenience; it is a critical failure that hinders our ability to perform essential financial transactions and monitor our investments. The communication regarding these issues has been less than satisfactory. While I understand that high volumes of claims can lead to slower response times, as indicated on your website, the complete lack of functionality goes beyond what is acceptable. The frustration is compounded by the fact that there seems to be no immediate resolution in sight, casting doubt on whether our funds will be processed and accessible within a reasonable timeframe. It is imperative that AlexForbes addresses these concerns with the urgency they deserve. The current state of affairs is unacceptable and reflects poorly on your commitment to customer service and reliability. I urge you to take immediate action to resolve these portal access issues and provide a clear and concise update to all affected clients. We are not borrowing this money, it's ours!!!!