1 reviews | Active since Jul 2017
Think I'm a fool
<p>My provident fund withdrawel form was submitted to AF on the 13/07/2017</p> <p>I received an sms on the 13/07/2017 confirming that my claim has been received and that AF will pay out within four weeks.</p> <p>I've been battling now for two weeks to get any proper feedback from AF</p> <p> </p> <p>On the 7/07/2017 I received and sms stating that my paymnet was rejected due to an automated bank confirmation process. I must contact AF</p> <p> </p> <p>On the 08/07/2017 I submitted all the necesaary documents to A/F and on the 10/07/2017 I phoned to confirm that the documents have been received. The consultant confirmed that everything was in order and i will get my paymnet on the 13/07/2017</p> <p> </p> <p>On the 11/07/2017 I was advised again that payment should be expected on the 14/07/2017, if not received I must phone AF and they will follow up with the administrator</p> <p> </p> <p>On the 12/07/2017 I phoned again just to be told they are waiting for feedback from the administrator which will only happen on the 17/07/2017</p> <p> </p> <p>On the 13/07/2017 I phoned again just to be told payment will be processed on Monday the 17/07/2017 latest on the 19/07/2017</p> <p> </p> <p>On the 14/07/2017 I phoned again just to be told sorry, feedback will only be given on Monday the 17/07/2017</p> <p> </p> <p>On the 17/07/2017 I phoned again just to be told, by the end of the week I should have my money</p> <p> </p> <p>What on earth is happening at AF? All these consulatants works for the same company, yet in a week I received 6 different feedbacks, and guess what, I still dont have my money!!!!!!!!!!!!!!!</p> <p> </p> <p>I have had it with AF and I will not settle to wait a day longer for my money to be paid out</p> <p> </p> <p>It's week five already!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Not even to speak about the complaint department who in fact can only say, we will investigate and get back to you. Bull****, if I dont send out emails there is no correspondance, never the less to say, only got one response from the complaints department not resultling in any postive news</p> <p> </p> <p> </p>
Dear matthis,
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Dear matthis,
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
