SM
Salome M

1 reviews | Active since Jul 2017

17 Jul 2017, 16:20

Think I'm a fool

<p>My provident fund withdrawel form was submitted to AF on the 13/07/2017</p> <p>I received an sms on the 13/07/2017 confirming that my claim has been received and that AF will pay out within four weeks.</p> <p>I've been battling now for two weeks to get any proper feedback from AF</p> <p> </p> <p>On the 7/07/2017 I received and sms stating that my paymnet was rejected due to an automated bank confirmation process. I must contact AF</p> <p> </p> <p>On the 08/07/2017 I submitted all the necesaary documents to A/F and on the 10/07/2017 I phoned to confirm that the documents have been received. The consultant confirmed that everything was in order and i will get my paymnet on the 13/07/2017</p> <p> </p> <p>On the 11/07/2017 I was advised again that payment should be expected on the 14/07/2017, if not received I must phone AF and they will follow up with the administrator</p> <p> </p> <p>On the 12/07/2017 I phoned again just to be told they are waiting for feedback from the administrator which will only happen on the 17/07/2017</p> <p> </p> <p>On the 13/07/2017 I phoned again just to be told payment will be processed on Monday the 17/07/2017 latest on the 19/07/2017</p> <p> </p> <p>On the 14/07/2017 I phoned again just to be told sorry, feedback will only be given on Monday the 17/07/2017</p> <p> </p> <p>On the 17/07/2017 I phoned again just to be told, by the end of the week I should have my money</p> <p> </p> <p>What on earth is happening at AF? All these consulatants works for the same company, yet in a week I received 6 different feedbacks, and guess what, I still dont have my money!!!!!!!!!!!!!!!</p> <p> </p> <p>I have had it with AF and I will not settle to wait a day longer for my money to be paid out</p> <p> </p> <p>It's week five already!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Not even to speak about the complaint department who in fact can only say, we will investigate and get back to you. Bull****, if I dont send out emails there is no correspondance, never the less to say, only got one response from the complaints department not resultling in any postive news</p> <p> </p> <p> </p>

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply17 Jul 2017, 16:27
Official

Dear matthis,

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo