They took my money and what happened to it? No communication?

On January 30, I received the documents from Koketso Mokate, a Financial Planner with Sales and Service Distribution at Alexander Forbes (***) to complete to transfer a very small amount I accumulated in a few months by working for a community newspaper. On February 19 I have send her all the forms, bank statements, ID etc as they requested.

On April 18 I have not heard from the financial planner and wrote another email enquiring whether all the documents were received but up to date I have received no word. I thus do not know whether they received the small amount of my 4 months I worked at Caxton Newspaper and whether all the documents were received in order.

I have no idea what happened to the money, nor do I know if this money were invested in any kind of portfolio.

With their no communications, I could just as well withdraw that small amount and put it away with the rest of my bank investments.

Please help as it is ridiculous that my simple email request is been ignored.