They holding my provident fund for no reason!!!

Such a pathetic and unprofessional service, What's so hard of paying out my provident fund? I resigned from previous employer in 31 October 2023 and submitted all required documents on the 17th November 2023. Only to find out in January 7th, 2023 that nothing was ever done with the withdrawal, and no decency of letting her know if there are missing Documents.... in which I believe its just a delaying tactic to say documents are missing. Even then there is this call center agent that keeps promising to call you back as soon as they have all documents, YOU WILL WAIT FOREVER and a DAY for that call. I mean you resign because you need your money .... but this company just decide to keep it, This is just pathetic and uncalled for. If this has to go to Ombudsman .... I will get to that.... this is too much now!!!!