1 reviews | Active since Jul 2017
They good at making you a fool
<p>On the 6/6/17 I received an SMS from AF confirming they received my claim . after a week I called to check if everything is in order was told they waiting for employer to give feedback about last contribution . employer submitted everything by the 27/06/17. I called on the 1st week of July . I was told the money has been disinvested on the 29/06/17 they are beginning with the process. I called again I was told I will paid within 5_working days. Nothing happened I called spoke to Mduduzi who told me a different story . that the funds must still go through SARS that he has app**** for it takes 24 hours . and they would go for bank validation. I must call on Friday of which I did the 14/7/17/ Mduduzi sang a different tune. That the money is still with SARS . I called Monday the 17/7 /17 Mduduzi changed his story. Mduduzi will make you feel stupid like you confused . Called again on the 18/7/17 spoke to Sello who dropped the calk on my ear , called again spoke to Veronica who told me that Mduduzi didn't do any of what hes been telling me. Only logged a query on Monday for SARS. But told that was done last week already . Mduduzi need to be dealt with . I asked for a manager , Veronica was unavailable . AF your managers don't speak to clients ? After you made it so obvious that she is in the office but don't want to speak to me cause I had to hold for 20 minutes ? I was advised Kushi Naidoi will calk me back by end of business the latest the 19/7/17 morning of which it never happened . I don't want investigations AF I want my funds before the end of this week. Its like a person is applying for a loan of which even a bank gives out loan within 24 hours . when are you planning to calk me Kushi Naidoo? </p>
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Bengy Marais
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We will investigate this matter and contact you via the details provided.
Kind Regards
Bengy Marais
