KM
Kagiso M
1 reviews | Active since Oct 2024
17 Jun 2025, 12:27
They don't want to pay medical bill
They refuse paying my daughter 's medical bill and is for the third time they doing this since 2025. They request confidential documents which doctor cannot share with any as it is private. I spoke to Nquobile and she told me the trustees will call which never did. What.is the reason they holding our money when they don't care about the kids health. I guess my child have to die before they can see she needs medical attention.
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Alexander Forbes Financial Services's replyOfficial
17 Jun 2025, 12:53Dear Kagiso,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Jun 2025, 12:53
Official
Dear Kagiso,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations