They Are Not Bothered

I am registered on AF connect, however, when I attempt to login to lodge my 2 pot claim it says that my password is wrong. I've reset my password, but when I attempt to login the system just turns non-stop. Since September I've been attempting to claim but their system is bad. When I call don't receive help, when I send emails (which I have done numerous time), no proper responses after the automative emails that tell me I will receive responses in 3 days. I've been going through this cycle for weeks and I just realise that these people are not bothered. I helped my colleague to register after me for him to be able to put in his claim, but, as well, and with him it's the same...