BM
Bongiww M
1 reviews | Active since Jan 2019
01 Oct 2024, 09:33
The worst service never invest with them
My claim has been stuck on payment for 14 days, you don't even deserve that star, bad service you don't answer calls I've been holding for 2 hours, still the call was not answered, the WhatsApp nber is just useless, when you email there's no response last resort will be going to your offices. The worst company I ever dealt with.
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
01 Oct 2024, 11:47Dear Bongiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply01 Oct 2024, 11:47
Official
Dear Bongiwe
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
BM
Bongiww M's updateReviewer Update
01 Oct 2024, 12:02Same automated response, they never make a follow up after this response. It's just to save face, pple please don't invest with this company
BM
Bongiww M's update01 Oct 2024, 12:02
Reviewer Update
Same automated response, they never make a follow up after this response. It's just to save face, pple please don't invest with this company