The worst service ever - everyone is confused

I called this morning to get confirmation of the premiums paid in a financial year on my policy, and requested a tax certificate. Never seen such confusion in my life, I was give 3 different contact centre numbers, ***, ***and ***. None of them could help, what they did best was refer to one another. in fact I was transferred to switch board a few times and the poor lady at switchboard was running out of ideas / what to say. <br> <br> It is either people are not trained....or AF is just going down the drain. <br> <br> The last call centre person hung up without assisting. and by the way this is how she answered the Phone \Khutso hallo\"...thought it was a personal cellphone call. :( "