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Moses M
1 reviews | Active since Sept 2017
11 Mar 2025, 13:27
The WORST FINANCIAL SERVICES EVER IN SOUTH AFRICA
IF it was possible I would give these guys half a star if it ain't none at all. I submitted my Retirement fund claim on the 7th of Jan and they only registered it on the 3rd of Feb. Today it's the 10th of March and still sitting on the same status and we can't even get hold of them. They don't even respond when u lodge a complaint on their website. That is being inconsiderate because I need that money for my bills which are now in arrears. I NEED MY MONEY !!!
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Alexander Forbes Financial Services's replyOfficial
11 Mar 2025, 13:42 Dear Moses
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply11 Mar 2025, 13:42
Official
Dear Moses
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation