The worst experience from a financial institution by far!! Like Cape to Cairo far, y'all should be ashamed😡

I left a job mid February and have been waiting for my provident payout from AForbes, for whatever reason they have been dragging their feet and giving me the worst customer experience.

For the past 4 weeks or more I have been calling them weekly to find out why this is taking so long and they have a story each time. I am the one making calls for 15 minutes each time, forced to sit in their IVR for 5 whole minutes- making the same selection twice.. Haibo, are we in preschool?? Are you saying we're deaf or stupid, which one? This is not a toll-free line! And not once have they proactively contacted me to say there's an issue or delay. I am the one who will notice the progress bar that had come so far as to payment stage has moved back to claim registration stage and then I call them. It's costing me money, time consuming and emotionally taxing for such ****ty service😪.

2 days ago I called because last week I spoke to someone who said I will be paid within 7 days but now the progress bar was saying "payment request rejected", I asked the agent 2 days ago the reason for this status and he said there was none attached and that normally a reason would be attached. I expressed to him how fed up I am with this and demanded the admin team contacts me. They sent me an email asking for documents that were provided long ago, I sent them again. Now when I log in ghe progress has reverted back to claim registration stage for the ****en fifth time!! Are you kidding me tight now!!

I worked for this money and it was taken from me by force, had I the choice I would have saved my provident with Liberty or Sanlam not you ****s. You don't even try to exceed a customer's expectations, you're terrible. I would never even recommend anyone in my family or cicrle to invest or save with you, this is by far the worst experience I have had with a company 😤. AForbes has caused me so much stress and anxiety, you're the pits.. no shame in your game!!