THE WORST CUSTOMER SERVICE PROVIDER

I have for the passed year had my provident fund with Alexander Forbes through the company I work for. I have for the passed two weeks been trying to see what the balance of my fund is however the website does not have that information. The error message I get when trying to view my balance is as follows, "Based on the details you have provided, we are unable to locate any products to link to your portfolio. Please contact us at ***to resolve." When attempting to call, their call center agents are unhelpful. Today's latest incident, the agent. name Phumza, answered the call and before I could tell her what my issue was hse told me I had gone through to the wrong department and she did not deal with online issues. She said she would transfer me to the correct department however what she did do is put me to the back of the queue by putting me back on the initial IVR. The Online Services option is 4, i know this because I was on hold for over 5 minutes with the IVR reminding me that I could view my balance online rather than staying on hold.

I just want assist with my details so that I can make the necessary decisions I need to make for my life.