The worst customer care service ever

I submitted a death claim form to the company on the 10th August and I am still waiting to find out what the status of the claim is. I was on the phone this morning for over an hour being passed around from pillar-to-post, no one been able to give any exact updates. When I ask to speak to a manaager then no one is available. There only one in the company willing to assist you over the phone, is the automated voice promt and it can't even get you through to the right department. I feel like a ******** trying to access money which is actual belongs to my mother and I. This is totally unacceptable. Their customer care service is up to &%$#@!