DS
Danielle S
1 reviews | Active since Jan 2024
17 Oct 2024, 12:25
The worst business to invest money in.
I resigned from my company on the 3rd of September and logged -my withdrawal claim on the 13th , till date my claim was not sent to SARS and there's no feedback on my portal, numerous emails was sent and i have been calling for the past week (Every day) no answer from AF.
They let us stay on the line for 20 min upwards without answer .I would never recommend this place to anyone they frustrate us when we need to claim our money but fast to do the deductions and get documents . The financial advisors are fast to sell the product but when we need them they ghost us!!!!
Its been more than 5 weeks that I am waiting for my money even just feedback they took my money but to pay me out is such a huge problem.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
21 Oct 2024, 13:43 Dear Danielle ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply21 Oct 2024, 13:43
Official
Dear Danielle ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
DS
Danielle S's updateReviewer Update
21 Oct 2024, 15:09I need this to be sorted by today I have been patient and absolutely no feedback or movement on my claim. Is this the type of circus company you guys run.
But you guys want us to invest with service like this.
But you guys want us to invest with service like this.
DS
Danielle S's update21 Oct 2024, 15:09
Reviewer Update
I need this to be sorted by today I have been patient and absolutely no feedback or movement on my claim. Is this the type of circus company you guys run.
But you guys want us to invest with service like this.
But you guys want us to invest with service like this.