The words customer and service is non existent at AlexForbes!!!

Good day

I've complained via social media, I've contacted the call centre several times and your service is pathetic.

We are in week 6 since my withdrawal was submitted and I'm now still told to wait another 5 - 10 working days for my funds to be paid out. Every call centre agent says the same thing, it's as if they are only trained to say 5-10 working days.

Your ratings on HelloPeter are very poor and it doesn't seem as if you are doing enough to improve on service. I initially submitted my claim with the bank confirmation letter and I completed my bank details on the form. It stipulated that my bank details are under Darne Hendricks (My ****en surname) and you paid the duns to Darne Wilson which caused a bank validation error.

On the 22nd of September I forward all the required documents again and a call centre agent said they would prioritise it and ensure that the funds are paid by 29/09/2023. I called back again only to be told I have to wait until Monday. Today is Tuesday, I called again and I'm told I need to give it another 5-10 working days.

Can someone with some sort of customer service sense please address this because it shouldn't take 10 days for you to reprocess a payment to the correct bank account which was initially an error on your end.

Regards

Darne Wilson