The same problem for the 13th year in a row!!

I think its 13 years in a row now I have not had my annual increase to my disability payment in the correct month, its always late and I'm sick of Alexander Forbes complete incompetence and couldn't care less attitude. I previously have written in advance and given all the details of my due increase so you can get it right and still you can not get a simple job done... And that is why I would NEVER personally invest with you, nor would my family or friends, and nor would their friends, as they all know my story and how it happens year after year after year!! What's worse is I have written 3 times to your USELESS unHelp Centre, who do nothing more than reply that they have forwarded my complaint to \the administrator""; how ******** can people be. I want my increase and back pay sorted immediately; how would you feel if you were just ignored 13 years in a row. Your service is disgraceful and its not a once off thing;its the same incompetence every year for 13 years!!"""