The ombudsman is my next step.

I dont believe that my complaint is going to be taken seriously if I see all the complaints on this platform. This is by far the worst service I have ever received. This is a joke. I have nothing positive to say about Alexander Forbes.

I started a new position, and I withdraw my Provident fund and claimed from my provident fund. I claimed the 31 Oct 24. I was able to follow my claim and see my Provident Fund. On the 6 November 24 all my information has disappeared. I have been calling every third day to follow up on my profile visibility as it reflects nothing. I have been chatting to so may staff members and they kept on making out if I am the stupid one that cant understand the platform. I have contacted the AFOnlineHelp@alexanderforbes and they are just saying to me that my username is correct. On the 18 November I got my tax clearance. On the 19 November the person told me that my claim will be paid out in 7 to 14 days.

As said I call every third day. After all of this I still don't have visibility to my platform and cant see anything. I have phone my financial advisor several time and she is not getting back to me at all. Karen Hyland was introduced to me by the company that I left. I completed all the forms before the 31 Oct and submitted it to her. They are charging me R60k or something to re-invest my monies. I dont recieve any service for this and she is not getting back to me and seeing that I have no visibility I want to know where is my Provident Fund? I have lost interest for a month on the amount.

This morning, the 28 Nov 24 I call again and follow up on my claim just to be inform that my claim was cancelled on the 21 Nov 24. It should have been paid out by now but an administrator cancelled my claim. Shirley assisted me and she was great and advise she will email the department that cancelled the claim. But I have to wait 48hours. Then only can I know why my claim was cancelled. Also note that Monday I called you and your staff told me that my monies would be paid by Friday 29 Nov 24.

This is by far the worst service I have received, and my anxiety and stress levels are out of control. How will you feel if you cant see your savings and it is just gone and your claim is just gone? and I want to reinvest my monies with you again. I dont think so. Please can someone take this complaint seriously and provide me with feedback urgently.