The correct title for this dispute could be: "Dispute Regarding Pension Payout Delay Due to Invalid Claim by Ex-Spouse"

My pension fund is not being paid out because my ex-wife, who already claimed part of my pension five years ago, is now trying to claim again after remarrying and having more children with her new husband. She has submitted a document that is not a legal court order, but despite this, Alexander Forbes is refusing to process my claim. It has been five months now, and I am unemployed, unable to move on with my life. Her claim was settled five years ago.