AB
A B
1 reviews | Active since Sept 2018
07 Nov 2022, 13:53
The company does not exist, if they did why does no one ever awnser the phones or respond to mail?
I have spend R100+ and atleast 1 hour waiting for a service consultant to awnser and give me some advice on when I can expect payment as it’s overdue. Why does no one ever answer the phone??
This is starting to get critical and the complaints e-mail take really long time to respond. I hardly ever like doing negative reviews but the waiting time to speak to anyone at alexandre Forbes is really disappointing. After spending all my airtime and time. No one ever did awnser my call…
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
08 Nov 2022, 08:48Dear A Bloomberg
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply08 Nov 2022, 08:48
Official
Dear A Bloomberg
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AB
A B's updateReviewer Update
08 Nov 2022, 18:04Can I please have an update on my payment it’s past due.
Why does one need to beg and plead for a consultant to call or give me feedback on my payment.
I have been extremely patient and send almost 30 emails and called.
I’m tired of the lies can I just have a straight awnser.
I left my cell number in the private chat. Please have the decency and level of professionalism to respond to your client on their claims.
This is starting to feel like a ****.
I’m so disappointed in your lack of customer service.
Why does one need to beg and plead for a consultant to call or give me feedback on my payment.
I have been extremely patient and send almost 30 emails and called.
I’m tired of the lies can I just have a straight awnser.
I left my cell number in the private chat. Please have the decency and level of professionalism to respond to your client on their claims.
This is starting to feel like a ****.
I’m so disappointed in your lack of customer service.
AB
A B's update08 Nov 2022, 18:04
Reviewer Update
Can I please have an update on my payment it’s past due.
Why does one need to beg and plead for a consultant to call or give me feedback on my payment.
I have been extremely patient and send almost 30 emails and called.
I’m tired of the lies can I just have a straight awnser.
I left my cell number in the private chat. Please have the decency and level of professionalism to respond to your client on their claims.
This is starting to feel like a ****.
I’m so disappointed in your lack of customer service.
Why does one need to beg and plead for a consultant to call or give me feedback on my payment.
I have been extremely patient and send almost 30 emails and called.
I’m tired of the lies can I just have a straight awnser.
I left my cell number in the private chat. Please have the decency and level of professionalism to respond to your client on their claims.
This is starting to feel like a ****.
I’m so disappointed in your lack of customer service.