Thank you ( but please sort out your partners )ruining your brand name

I would like to thank you for your prompt and professional service I have received from Alexander Forbes, for their claims process which is prompt , I was upset with your company for months thinking you delay claims meanwhile it was Innovation group, who failed to follow up on emails sent by your team....

I hope you will advice them on how to treat clients, respectfully and treat them with dignity and actual know that the client and customers make them , not the other way around , given their lack thereof service, because your brand name being associated with such delays and frustration is not good at all.