Terrible terrible service.

I resigned weeks back from my comany and all forms werecompleted- I sent an email last week querying my pension fund and payouts etc.. and the copy and paste response is below-

I have now requested a copy of what they have received in order or me to find out whether my old workplace once again ***t up or whether Alexandra Forbes is not doing their work. They cant expect me to refill out forms and wait another month, totally unacceptable.

"" Dear Sherri Thank you for contacting the Alexander Forbes Helpdesk. Kindly note that your claim form was received however there was no payment option selected. Please complete the attached payment option form for the claim to be finalized. Should you have any further queries, please do not hesitate to contact us either on ***or at ********** Kind Regards Veronica Sebatlelo Alexander Forbes Client Interaction Centre l FINANCIAL SERVICES Tel ***l Fax +27 11 ********** l **********