AG
Ace G

1 reviews | Active since Nov 2020

14 Mar 2025, 11:06

Terrible Terrible. It's called *****ing

Good day People of this world . Take note What the claims department of Alexander fobes do to people like us . I have spoken To 11 claims Consultant from Alexander. And still failing with them.. there actually blocked me using my App to AF CONNECT . For me to make withdrawal of my savings monies that's due to me . Everyone I spoke to telling me I must wait 48hrs. It's being 2 weeks later . I still cannot connect to AF . EVERYONE FROM THAT DEPARTMENT TELLING ME THERE SENT A MAIL...YET I HAVE SENT FROM MY PERSONAL EMAIL TO AF CONNECT TO OPEN THIS FIR ME . PERSONALLY THATS LIKE *****ING YOUR FUNDS AND REFUSING TO OPEN IT FOR ME TO MAKE A WITHDRAWAL. SO BE LOOK OUT.. ITS THE 11 PERSON.I SPOKE TO....ITS COSTINB ME TO PHONE THEM SERVERAL TIMES WITH NOT ONE HELP... SO I AM GETVOL AND THIS ARTICLE WILL BE PUBLISHED ON OTHER SOCIAL MEDIA PLATFORMS.... TERRIBLE THING THERE DOING . SOMEONE IS NOT DOING THERE WORK.. I have some conservation recorded with these claim consultant.

0
Replies (7)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply14 Mar 2025, 11:08
Official
  Dear  Ace

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation 
AG
Ace G's update14 Mar 2025, 11:24
Reviewer Update
Good day
My name is Jaiden Govender ID ***. I am Getvol of waiting another 48 hours for AF CONNECT TO OPEN MY APP TO HAVE ASSESS FOR MY SAVING FUNDS. ITS BEING 2 WEEKS FULL...EVERY CONSULTANT TELLING ME I MUST WAIT . YET I SENT EMAILS AND NOT GETTING THE HELP....I SPOKEN TO 11 CONSULTANTS . DO YOU WANT THE VOICE RECORDING. ITS SAME THING OVER AND OVER . YOU GUYS DNT PLAY WITH PEOPLES MONIES THAT BELONG TO THEM... I STILL HAVE FUNDS I NEEDED TO WITHDRAW. AND CANNOT . BECAUSE AF CONNECT BLOCKED ME . I WANT THIS OPENED , ASAP......NOT ANOTHER 48.HRS TO WAIT.....IF NOT THIS MATTER WILL GO FURTHER ON ALL.SOCIAL PLATFORMS..
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply14 Mar 2025, 11:43
Official
Dear  Ace

We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused. 
 
We can confirm that a complaints specialist has been in contact with you in order to assist.
  
Kind Regards 

Customer Insights and Escalation 
 
AG
Ace G's update14 Mar 2025, 12:40
Reviewer Update
Thank you
Just be in mind , what's wrong cannot be right . This is owe monies belong to us . And we not animals , we humans. Dnt do what you'll being doing . Blocking us to not withdrawing our funds . For 2 weeks it cannot be Technicial issue after speaking to 11 Consultant from Alexander Forbes.. we not stupid. I need this App open today ..
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply14 Mar 2025, 12:43
Official
Dear  Ace

We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused. 
 
We can confirm that a complaints specialist has been in contact with you in order to assist.
  
Kind Regards 

Customer Insights and Escalation 

AG
Ace G's update14 Mar 2025, 16:54
Reviewer Update
People that are members to Alexander Forbes. I have being struggling since 2 full weeks to.have assess to.my.Savings funds on the App. AF CONNECT has blocked me off. Yet there can see I have funds . Now today I get people from Alexander Forbes , come back.and say I need to wait for next week...3rd week....So just becarful with this Alexander Forbes. This matter is done till this gets further published on the bigger platform of Social media. These people mess you around ..and use apologies. That's there famous word .....yet it's our .ones.. it's like *****ing your funds and refusing to give it .. .yet it's shows on there side.
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply17 Mar 2025, 08:19
Official
Dear  Ace,

Please be advised that the complaints specialist will contact you.

Kind Regards 

Customer Insights and Escalation